Privacy Policy

Bond Secure Cleaning Services (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (bondsecurecleaning.com.au) and our services.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information: such as your name, phone number, email address, and residential address when you make an enquiry or booking.
Service Information: property details, type of cleaning required, access instructions, and payment details.
Website Data: non-identifiable information such as IP address, browser type, pages visited, and cookies for analytics and website performance.

2. How We Use Your Information

We use the information we collect to:

Provide and manage our cleaning services.
Communicate with you regarding bookings, quotes, and enquiries.
Process payments and issue invoices.
Improve our website, services, and customer experience.
Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your information with:

Our staff, contractors, or service partners who need the information to carry out cleaning services.
Payment processors, accounting providers, or IT support, where necessary to operate our business.
Real estate agents or landlords (with your consent) to confirm completion of bond cleaning services.
Government authorities, if required by law.

4. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Website Tracking

Our website may use cookies and tracking technologies to improve user experience and website performance.

What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognise your browser and remember certain information.
How we use cookies:
- To ensure our website functions correctly (necessary cookies).
- To analyse traffic and usage patterns (analytics cookies, e.g., Google Analytics).
- To improve services and personalise your browsing experience.
- To support marketing and advertising campaigns (if enabled, e.g., Google Ads or Facebook Pixel).
Managing cookies:
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

By continuing to use our website, you agree to our use of cookies in line with this Privacy Policy. our website may not function properly.

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Request access to the personal information we hold about you.
Request corrections if your personal information is inaccurate or incomplete.
Opt-out of receiving marketing communications at any time.

Requests can be made by contacting us (see Section 8 below).

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., tax and accounting obligations).

8. Contact Us

For questions about this Privacy Policy, or to request access or correction of your information, please contact us at:

Bond Secure Cleaning Services
📍 27 Summit Street Griffin 4503
📧 Email: bondsecurecleaning@gmail.com
📞 Phone: +61426690043

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the “last updated” date shown.

Last Updated: 25-09-2025